Frequently Asked Questions
How Does This Work?
An agency identifies a need it can't fill and submits the need to us. If we don't know of another agency that can fill it, we post the need to our network of donors via our website and social media who contribute to the need via anonymous donations.
What is a Need?
Needs are essential components of basic human dignity. We define a need as covering any of the following categories: FOOD, HEALTH, SHELTER, SAFETY, TRANSPORTATION, EDUCATION. We are able to assist with any need that falls broadly within those categories.
What if My Need Doesn't Fit Those Categories?
Even if you don't think your need fits one of those categories, please submit your need anyway! Even if we can't fill it we may be able to connect you with someone who can.
How Do I Submit a Need?
Needs can be submitted through our online portal by clicking on the "Agency Use" tab at the top of our website.
Who Can Submit a Need?
Anyone can submit a need. But in order to receive direct assistance we require needs to be submitted by a representative of another agency or charitable organization.
I Don't Represent an Agency, Can I Still Submit a Need?
Yes! Even if you don't represent an agency, we're still happy to help connect you with other organizations that may be able to fill your need or provide you with the necessary referral.
Why Do You Require a Referral from Another Agency?
We are a small, grassroots organization that relies on direct donations to fill needs. We do not means-test clients but we do rely on partner organizations to verify needs to make sure we're only using our funds for legitimate needs.
What is Your Coverage Area?
We currently cover Watauga, Ashe, and Avery counties in the North Carolina High Country. We are only able to accept needs from those three counties at this time.
How Can I Get Help Outside of Your Coverage Area?
If you are outside our coverage area but are still in need, we encourage you to contact NC 211 by dialing 211 on your phone, or by visiting www.nc211.org for help finding resources.
How Much Do You Spend on Admin Costs?
We currently spend about 21% of our operating budget on admin costs. Our admin costs are funded through grants and unrestricted donations. 100% of donations made toward needs go directly toward filling needs and are never used toward admin or overhead.